MEMBER CODE OF CONDUCT

The NSSA is the peak national industry body representing security screen manufacturers, retailers, installers and their suppliers. We aim to provide services to our members that improve their businesses and help them to deliver and promote quality, compliant products to their customers. The NSSA is dedicated to supporting the needs of our members and to give protection to consumers.

The NSSA promotes fair and competitive market conditions in the interest of members and consumers. In doing so, NSSA members follow a strict code of conduct as set out by the NSSA to provide consumers a level of standards and service.

Our members are professional, trained and have access to the latest changes in regulation and industry standards and ensure their products are compliant. Our Members are audited to ensure they are compliant to the Australian Standard AS 5039.

The National Security Screen Association recognises its obligation to promote fair and competitive conditions in the interests of members, customers and protecting the industry. In doing so, members undertake to provide the following standards of service:

• To conduct sales policies and advertising in an ethical, honourable and dignified manner.

• To maintain a policy of efficient and honest service, maintaining the highest ethical values and providing high quality products.

• To preserve confidential knowledge and to avoid discrediting the work or product of any other member.

• To maintain standards relevant to the security screen industry.

• To encourage other compliant security screen businesses to join the Association.

• To encourage consumers to deal only with members of the Association.

• To ensure that all staff receive adequate training according to the scope of their duties.

• To actively work towards the betterment of the security screen industry.

• Providing high quality products and installation services